Privacy Policy

1. Information We Collect

Information you provide directly

• Account registration details (e.g., name, email address, password).
• Billing and payment information processed by our third-party payment provider.
• Communications you send us, such as support requests or feedback.

Information collected automatically

• Usage data such as pages visited, features used, and actions taken.
• Device and browser information (type, version, operating system).
• IP address and approximate location derived from it.
• Cookies and similar tracking technologies (see Section 6).

2. How We Use Your Information

• To provide, maintain, and improve the Service.
• To process transactions and send related information, including confirmations and invoices.
• To send transactional and promotional communications (you may opt out of marketing emails at any time).
• To respond to comments and questions and provide customer support.
• To monitor and analyze usage trends to improve user experience.
• To detect, investigate, and prevent fraudulent transactions and other illegal activities.
• To comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers who perform services on our behalf (e.g., payment processors, cloud hosting, analytics providers), bound by confidentiality obligations.
• Law enforcement or government agencies when required by law or to protect the rights and safety of our users or the public.
• Business transfers — in connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. You may request deletion of your data at any time by contacting us. We may retain certain information as required by law or for legitimate business purposes.

5. Security

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Cookies

We use cookies and similar technologies to operate the Service, remember your preferences, and analyze how the Service is used. You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Service.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access and receive a copy of your data.
• Correct inaccurate or incomplete data.
• Request deletion of your data.
• Object to or restrict processing of your data.
• Data portability.
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at hi@freesimulators.com.

8. Children's Privacy

The Service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

9. Third-Party Links

The Service may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the effective date. We encourage you to review this page periodically.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at hi@freesimulators.com.